Customer Success Manager

Miami, FL Hybrid

Full-time $60,000.00 - $110,000.00

Posted Today

Job Title: Customer Success Manager
Team/Department: SaaS
Location: Miami, FL (On-site role w/ potential for transitioning to a hybrid model after the first 3 months)
Hours: Full-time
Employment Type: Direct Hire
Base Salary Range: $60,000 - $110,000

If you are enthusiastic about sports, technology, and sales, this role offers an exciting opportunity to make a significant impact in a cutting-edge industry. This client is looking for a Customer Success Manager to serve as the primary point of contact for our customers, building strong relationships and providing exceptional support throughout their journey with us. Your role will be crucial in driving customer satisfaction, retention, and advocacy.

Key Responsibilities

Develop and maintain strong relationships with clients, understanding their needs, challenges, and goals.
Onboard new customers, providing training, webinars, and guidance on how to effectively use our software solutions.
Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
Fluent in English (Spanish is a plus).
3+ years of proven success in a sales and/or customer-facing role, preferably in SaaS or technology industry, with a track record of meeting or exceeding targets.
Strong understanding of the SaaS industry, and the ability to articulate the value proposition of our solutions.
Knowledge of the racquet sports industry is a plus.

Benefits

A competitive salary and benefits package, including bonus potential.
Comprehensive health insurance plans: Medical, dental, and vision, with shared costs.
An amazing company culture that values transparency and collaboration, and encourages having fun while we work!

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Matt Danskin is recruiting for this position and the positions below.
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Job ID: MD13-1838884

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 01/31/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.